20% off Sitewide + 
Free shipping for a limited time | Promo Code: SAVINGS20US
- When will my child’s letters ship?
- All orders start shipping out daily (Monday-Saturday) starting November 15th 2023, via USPS First Class with an average delivery time of 4-6 days
- Where do you ship?
- We ship to all 50 United States
- Where do you ship from?
- All packages are shipped from our printing facility in sunny Sarasota, Florida.
- What Payment Methods Do you Accept?
- Currently we accept credit card payments, Visa, MasterCard, Discover, American Express.
- Why did only one package arrive when I ordered 2 or more for the same household?
- Multiple Letters to the same household are sent to the post office at the same time. However it is not unusual for one letter to arrive before the others. Be prepared to tell the littles ones still waiting that Santa did not forget them and that their letter is arriving shortly.
- How do I get a refund?
- To request a refund, please call us at (877) 209-5103 or email us at support@holidaylettershop.com and our customer service team will help process your refund.
- What is your refund policy?
- 60 Day 100% money back guarantee on all purchases. If your child’s face doesn’t light up with pure excitement, contact us for a refund.
- I made a mistake, can I change my order after I place it?
- Yes, if you need to make any revisions to your letter packages please contact us. If your order has just been placed and not yet shipped, our Customer Service team will be able to help you out with order updates. Please act quickly! Once the order has been sent out to ship, we may not be able to modify it.
Still need help? Create a support request with our customer service team and we'd be happy to help.